diff --git a/FAQ.md b/FAQ.md index bfc7e7f..a1d3674 100644 --- a/FAQ.md +++ b/FAQ.md @@ -1,31 +1,31 @@ ### **How do I get games?** -_You are legally required to dump your games from your Nintendo Switch. To do so, please follow our in-depth [Quickstart Guide](https://yuzu-emu.org/help/quickstart/)_ +_You are legally required to dump your games from your Nintendo Switch. To do so, please follow our in-depth [Quickstart Guide](https://yuzu-emu.org/help/quickstart/)._ ### **yuzu starts with the error "Missing Derivation Components"** _Please follow our [Quickstart Guide](https://yuzu-emu.org/help/quickstart/) to dump your keys and system files from your Nintendo Switch._ ### **yuzu starts with the error “VCRUNTIME140_1.dll was not found”** -_Please download and install the following dependencies:_ +_Please download and install the following dependency:_ _https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads_ -_Install the x64 version._ +_Go to Visual Studio 2015, 2017 and 2019, and select the link next to x64._ ### **yuzu starts with the error "Unable to start application: Os { code: 2, kind: NotFound, message: “The system cannot find the file specified.” }"** -_This problem is usually caused by a false positive of your virus scanner, most recently avast and awg._ +_This problem is usually caused by a false positive of your antivirus software, most commonly by Avast and AVG. These applications will often incorrectly detect yuzu as malicious software and delete the executable as a result._ -_You can confirm it is a false positive with an online scanner such as VirusTotal if you wish._ +_You can confirm it is a false positive with an online scanner, such as [VirusTotal](https://www.virustotal.com) if you wish._ -_To fix this you'll need to either disable or uninstall your virus scanner. Make sure to reboot if you choose to uninstall it._ +_To fix this, you'll need to either disable or uninstall your antivirus software. Make sure to reboot if you choose to uninstall it._ -_Afterwards follow the instructions below for `yuzu won't update anymore` to delete any residual files of the failed installation._ +_Afterwards, follow the instructions below for `yuzu will not update further or starts with a Qt platform error` to delete any residual files of the failed installation._ -### **yuzu won't update anymore / starts with a platform error** -* _Close all instances of yuzu or the installer/maintenance tool you may have running._ -* _Open `%localappdata%` in your file browser._ -* _Select the `yuzu` folder and delete it._ -* _Run the installer again._ +### **yuzu will not update further or starts with a Qt platform error** +* _Close all instances of yuzu and any installer processes you may have running._ +* _Press Win+R, in the opened window type `%localappdata%` and press Enter._ +* _Select the `yuzu` folder and delete it. If it is being used by another process, please double check that you do not have any yuzu related applications running._ +* _Launch the installer and install yuzu again._ ### **How do I use mods?** _For a list of useful mods for your favorite games, check our database with [Switch Mods](https://yuzu-emu.org/wiki/switch-mods/)_